Get by with a little help from your friends at Atlas Guides.

Going on a new adventure and need to know how how to buy a new guide? We've got you covered. Have a specific question about the Android or iOS app? Read on.

Here's a list of our most frequently asked questions:

Waypoints


Have questions about the locations and waypoints listed in our app? This is the section for you.

In addition to helping long-distance hikers, we are advocates of Leave No Trace principles. Our goal is to help conservation and maintenance organizations by only listing legal campsites. Some guides, such as the Tahoe Rim Trail guide, list official campgrounds plus point out no-camping areas and assume that you can camp anywhere else using Leave No Trace principles.  If you see an illegal campsite listed in our app, please let us know by filling out the support form below or email us at support@atlasguides.com.

As hikers fit more tents into a campsite, the area may grow, but this can cause harm to the environment in the area, so we encourage hikers to avoid enlarging existing campsites.

Since images take up extra space on your phone, we provide them as an optional download rather than an automatic one. (A few of our apps, such as the Ice Age Trail and Pacific Northwest Trail, do not currently have waypoint photos.)  To download photos, follow the instructions below.

For iOS devices:
  1. Navigate to the main screen and tap the menu button in the bottom right corner.
  2. Tap the File Manager.
  3. Toggle the photo download. This may take some time, but will still continue to download if you navigate away from the screen.

You can remove your downloaded photos at any time by completing these same steps.

For Android devices:
  1. Navigate to the main map screen (with a trail loaded).
  2. Tap the circular menu button in the bottom left corner.
  3. Tap Maps & Photos.
  4. Tap Manage Photos.
  5. Tap Start Download. This may take some time depending on the number of photos.

You can remove your downloaded photos at any time by completing these same steps.

If you believe that information for a waypoint is out of date, please fill out the support form below or email us at support@atlasguides.com and include “Waypoint Update: [name of trail, name of waypoint]” in your subject line.

If you believe that the photo for a waypoint is incorrect or out of date (or if there is no photo), you can send an updated photo using the support form below or by email to support@atlasguides.com and include “Waypoint Update: [name of trail, name of waypoint]” in your subject line.

We monitor and remove inappropriate comments, but we may miss a few. Feel free to report any abuses of our comment policy. You can fill out the support form below or email us at support@atlasguides.com. Please include “Offensive Comment Report” in your subject line, and make sure to tell us the name of the trail and waypoint in the body of your message.

Read our Comment Policy

Town Guide


Looking for more information on our town guides and how we offer hikers information about town services? Look no further!

Thanks for your interest in being in our Town Guide! Please contact us using the support form below or email us at support@atlasguides.com and we will send you a form for all of the relevant information. Please include “Town Guide New Business: [name of town, state]” in your subject line.

We continually improve our town guides, and are adding more locations every day. If you feel we are missing a critical location or that our information is out of date, please fill out the support form below or email us at support@atlasguides.com and include “Town Guide Update: [name of town, State]” in your subject line.

If you believe we are missing a critical location or that our information is out of date, please fill out the support form below or email us at support@atlasguides.com and include “Town Guide Update: [name of town, State]” in your subject line.

Unless the comment violates our comment policy, we do not remove negative reviews of businesses. If you would like, you may respond by commenting via the app. Please follow our comment policy when responding.

Read our Comment Policy

Current App Version: iOS


Need help using the app? Have an iPhone or iPad? We can help!

Still can’t find what you’re looking for? Fill out our support form below!

Loading and Purchasing Maps
  1. Navigate to the main map page and tap the Menu in the bottom right corner.
  2. Tap Select. This should show a list of trail sections.

If the trail sections you purchased show a “Load” button, press that button to open that trail section. If it still shows a “Purchase” button, press the Tools button at the top of the screen. Then choose “Restore Past Purchases”. This will ask you to log into your App Store account (this is your iTunes account – not the account you created in this app) to re-access all purchases you’ve previously made. Any previous purchases should change from “Purchase” to “Load” once the network connection is made.

If the trail sections still show a “Purchase” button, or you get an error, please fill out the support form below or email us at support@atlasguides.com with the exact wording of any error message. We will get back to you with further instructions.

If you do not see the trail you are looking for, tap the back button in the top left corner and find the trail you need from the main list.

You probably have restrictions enabled on your device. To fix this, do the following:

  1. Open the Settings app on your iPhone or iPad.
  2. Select General.
  3. Select Restrictions.
  4. If restrictions are enabled, switch off the restriction on In-App Purchases.

If you still have trouble making the purchase, please fill out the support form below or email us at support@atlasguides.com and attach a screen shot of the error message that you see when trying to purchase the trail section. You can take a screenshot by pressing on the power button and the front button at the same time.

All of the purchases in our apps are lifetime purchases, so if you make the purchase now, you will get all future updates to the app and to the trail info for free, without any extra action on your part.

We process your purchases through Apple’s App Store and through Google’s Play Store. Since these stores do not communicate with each other, you won’t see your purchases on the opposite platform. Not to worry, though! Contact us using the support form below or email us at support@atlasguides.com and we will provide you with instructions to restore your purchases.

  1. Navigate to the main map page and tap the Menu in the bottom right corner.
  2. Tap Select. This should show a list of trail sections with a “Purchase” button next to them.
  3. Tap the purchase button and complete the steps.

If you want to see sections for a different trail, tap the back button in the top left corner and find the trail you need from the main list.

You can also make in-app purchases directly from the App Store. Simply search for the trail you want, and look for the in-app purchase that corresponds to our app.

  1. Navigate to the main map page and tap the Menu in the bottom right corner.
  2. Tap Select. This should show a list of trail sections. Those you have purchased will show a “Load” button next to them.
  3. Tap the Load button next to the trail section you want to load.

If you want to see sections for a different trail, tap the back button in the top left corner and find the trail you need from the main list.

Guthook Account Trouble

You must login using your username and not your email address. Characters are case-sensitive, so please double-check that you have entered your username and password correctly.

If you still can’t get into your account with your username spelled correctly, or if you can’t remember your username, press the “Forgot Password” button on the Log In page. Enter your email address here, and you will receive an email with a password reset link (remember to check your Spam folder!). The subject line of the email will include your username, so if the problem is that you entered your username incorrectly, you can skip the password reset link and go straight back to logging into your account with the correct username.

If you enter your email address in the Forgot Password step, but the app tells you there is no account associated with that email address, it’s likely you never created an account in the app. The account you used to make your in-app purchase is your Apple ID, which has nothing to do with the account that you create within our app. The account you create in our app is used to manage content that you create in the app, such as waypoint comments, custom routes, and recorded tracks. So if you get the message saying that your email address doesn’t have an account associated with it, press the Sign Up button at the bottom of the Log In page, and you can create a new account.

If none of these options work, please contact us using the support form below or by email at support@atlasguides.com.

If the app is telling you that your email address is already taken, it’s likely that you already set up an account and are trying to log in from the “Sign Up” page rather than the “Log In” page. Please go into the Menu, then Account and choose “Sign In/Create Account”. This will bring you to the Log In page. Enter your username here (it is case sensitive!) and password (also case sensitive) and hit the Log In button. Do not press the Sign Up button, as this will bring you to the page for creating a new account.

If you’ve forgotten your password, you can press the “Forgot Password?” button below Log In, and an email will be sent to you with a link to change the password. Make sure to check your spam folders for the reset email.

Background Maps

To download background maps for offline viewing:

  1. Navigate to the main map page and tap the Menu in the bottom right corner.
  2. Tap File Manager.
  3. Select the desired background map or maps and toggle a download.

You can remove your downloaded maps at any time by repeating these steps.

In order to keep the offline map download size reasonable, we cap the resolution of the offline maps. You can get high-resolution road and satellite maps by turning off the offline maps, although the online maps are only available when you have an internet connection.

You can use the higher resolution online map set while while you have wifi or cell service by following these steps:

  1. Navigate to the main map page and tap the Menu in the bottom right corner.
  2. Tap File Manager.
  3. Select Online Maps Only.

You can switch back to offline maps at any time by repeating these steps.

You have your online background map set to satellite and your offline map set is also set to satellite maps. Since the online satellite maps are much higher resolution, you may quickly see a high-resolution satellite map before the lower-resolution offline satellite map loads. In order to adjust your online and offline settings, follow the steps below:

  1. Navigate to the main map page and tap the Menu in the bottom right corner.
  2. Tap File Manager.
  3. Select the desired offline background map or select Online Maps Only.

If you selected Online Maps Only and would like to change the style of online map:

  1. Back out of the File Manager
  2. Select Settings
  3. Select the top row, Online Map
  4. Choose the type of map
Other iOS FAQ

If you are on the trail: When you have the GPS turned on, distances to waypoints show up as either “x miles ahead” or “x miles behind” based upon the trail distance (as opposed to direct-line or “as the crow flies” distance).

If you are not on the trail: When you have the GPS turned on, distances to waypoints show up as “x miles from you”. Because you are not on the trail, this is a direct-line or “as the crow flies” distance away from your current location.

If you are trying to plan your hiking distance from one point to another while you’re not on trail, the “Draw New Route” option in the main menu is the best way to find the exact distance, and it comes with the added benefit of taking into account all the distance of side trails that you might need to go down.

Current App Version: Android


Need help using the app? Have an Android device? We can help!

Still can’t find what you’re looking for? Fill out the support form below.

Loading and Purchasing Maps

1. To to the Trail Selector screen. If you are on the screen with the Maps/Guide/Elevation tabs, open the menu (white circle in bottom left of map tab), and select Trail Selector

2. From the map tab, tap on any red or purple pin to open an information window. –or– From the list tab, you can read more about the selection.

3. From the map tab, tap on the pin’s information window to go to the In-App Purchases screen. –or — From the list tab, select the Purchase button to go to the In-App Purchases screen.

4. Find the purchase you would like to make and tap on that button.

5. Complete the purchase through Google Play.

All of the purchases in our apps are lifetime purchases, so if you make the purchase now, you will get all future updates to the app and to the trail info for free, without any extra action on your part.

We process your purchases through Google’s Play Store and through Apple’s App Store. Since these stores do not communicate with each other, you won’t see your purchases on the opposite platform. Not to worry, though! Contact us using the support form below or email us at support@atlasguides.com and we will provide you with instructions to restore your purchases.

To switch sections in Android:

1. Go to the Trail Selector Page. if you are in the Map/Guide/Elevation section, you can get to the Trail Selector page by going to the Map tab, opening the menu (white circle in bottom left) and selecting Trail Selector

2. Tap on the pins until you find the section you want to load.

3. When you find the right pin, tap on the info window that open, and that section will load

There are two possible reasons your GPS is not working:

A. Your Location Services are not enabled. Open the app’s menu (white circle in bottom left of Map tab), select GPS settings, make sure that “On” is selected at the top, and make sure “Mode” is set to either “High Accuracy” (best choice) or “Device Only” (this is slow and usually doesn’t work if you are indoors, but if you are out on the trail this is a good choice).

–or–

B. You did not select “Allow” when you installed the app and it asked you if the app could use your location. In that case, please do this:

1. Open your *phone’s* settings (not our app’s settings)

2. Search for App Permissions. Depending on which version of Android/which model of phone you have you will either be able to choose a list of your installed applications or choose a list of the type of permissions.

If it is a list of installed applications, find our app app in the list and select it, then find the Location permission and switch it on

If it is a list of permissions, find the Location permission and select it, then find our app in the list and switch the permission on

App updates are handled in the background by Google Play, so the only requirement to restore prior purchases is that you are signed into your Play Store account with the same account you used with the original purchase. This would be an account that you add to your phone.

Here is how you can check to see if you are signed in with the correct account:

1. Open the Play Store app

2. Open the menu in the Play Store app (upper left)

3. On the slider menu, select “Account”

4. Select “Order History”

Do you see the purchase?

–If yes, something must have gotten out of sync. Uninstall and app and reinstall it, and everything should be fine.

–If no, that means you are logged into a different account than when you made the original purchase. (To see what account you are logged into, back out of the Order History menu and your current account is listed at the top of the menu.) You will need to add the old account to your new phone. One you add that account, re-open the Play Store app, switch to the correct account, uninstall the app and reinstall it.

Guthook Account Trouble

You must login using your username and not your email address. Characters are case-sensitive, so please double-check that you have entered your username and password correctly.

If you still can’t get into your account with your username spelled correctly, or if you can’t remember your username, press the “Forgot Password” button on the Log In page. Enter your email address here, and you will receive an email with a password reset link (remember to check your Spam folder!). The subject line of the email will include your username, so if the problem is that you entered your username incorrectly, you can skip the password reset link and go straight back to logging into your account with the correct username.

If you enter your email address in the Forgot Password step, but the app tells you there is no account associated with that email address, it’s likely you never created an account in the app. The account you used to make your in-app purchase is your Apple ID, which has nothing to do with the account that you create within our app. The account you create in our app is used to manage content that you create in the app, such as waypoint comments, custom routes, and recorded tracks. So if you get the message saying that your email address doesn’t have an account associated with it, press the Sign Up button at the bottom of the Log In page, and you can create a new account.

If the app is telling you that your email address is already taken, it’s likely that you already set up an account and are trying to log in from the “new account” page rather than the “Log In” page. Please go into the Menu, then Account and choose “Sign In/Create Account”. This will bring you to the Log In page. Enter your username here (it is case sensitive!) and password (also case sensitive) and hit the Log In button. Do not press the Sign Up button, as this will bring you to the page for creating a new account.

If you’ve forgotten your password, you can press the “Forgot Password?” button below Log In, and an email will be sent to you with a link to change the password. Make sure to check your spam folders for the reset email.

App updates are handled in the background by Google Play, so the only requirement to restore prior purchases is that you are signed into your Play Store account with the same account you used with the original purchase. This would be an account that you add to your phone.

Here is how you can check to see if you are signed in with the correct account:

1. Open the Play Store app

2. Open the menu in the Play Store app (upper left)

3. On the slider menu, select “Account”

4. Select “Order History”

Do you see the purchase?

–If yes, something must have gotten out of sync. Uninstall and app and reinstall it, and everything should be fine.

–If no, that means you are logged into a different account than when you made the original purchase. (To see what account you are logged into, back out of the Order History menu and your current account is listed at the top of the menu.) You will need to add the old account to your new phone. One you add that account, re-open the Play Store app, switch to the correct account, uninstall the app and reinstall it.

Background Maps

To download maps go to menu, select Maps & Photos, then Manage Offline Maps, and select the desired offline map type to download.

In order to keep the offline map download size reasonable, we cap the resolution of the offline maps. You can get high-resolution road and satellite maps by turning off the offline maps, although the online maps are only available when you have an internet connection.

Other Android FAQ

We apologize for this problem! Please uninstall and reinstall the app. Your purchase will be remembered and you will not be prompted to purchase the app again.

All of the purchases in our apps are lifetime purchases, so if you make the purchase now, you will get all future updates to the app and to the trail info for free, without any extra action on your part.

About Atlas Guides


Want to know more about our company?

If you’d like to know more general information about our company and the partnerships we have, visit our About Us page.

Thanks for your interest! We are a very small company and are not hiring at this time.

Let us know what you want! Fill out the support form below or send us an email at support@atlasguides.com.

Unfortunately we cannot share our files since we are restricted from further distribution under licensing agreements.

Though we sometimes work with independent hikers to collect trail data, we prefer to work with trail organizations so that we can keep the data in our apps as up-to-date as possible for our users. If there’s a particular trail that you would like to see a guide for, feel free to contact us using the support form below or by email at support@atlasguides.com.

Guthook is the trail name of one of our co-founders, Ryan Linn. Learn about our team by visiting the About Us page!

Learn about our team

All of the purchases in our apps are lifetime purchases, so if you make the purchase now, you’ll get all future updates to the app and to the trail info for free, without any extra action on your part.

Future Features


Curious to know what we've got cooking? Take a look!

You can read more about what we’re currently working on by following our blog.

Not yet, but one day!

You can send a time-stamped location message from the app using email or text message. We are working on further sharing updates to the app.

Yes, please! Almost all of our feature updates come from customer requests. Contact us with your idea using the support form below or by email at support@atlasguides.com.

Need more help?

Let us know what your question is and we'll do our best to answer it.


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Still stuck?

We can help! You can reach us at support@atlasguides.com.

Send us an email!