Help & Frequently Asked Questions

LIFETIME PURCHASE

Our guides are lifetime purchases. You will receive all future data and app feature updates for free without any extra action on your part.

Lifetime Purchases


Our guides are lifetime purchases. You will receive all future data and app feature updates for free without any extra action on your part.

Waypoints


Have questions about the locations and waypoints listed in our app? This is the section for you.

In addition to helping long-distance hikers, we are advocates of Leave No Trace principles. Our goal is to help conservation and maintenance organizations by only listing legal campsites. Some guides, such as the Tahoe Rim Trail and Colorado Trail guides, list official campgrounds plus point out no-camping areas and assume that you can camp anywhere else using Leave No Trace principles.  If you see an illegal campsite listed in our app, please let us know by emailing us at support@atlasguides.com.

As hikers fit more tents into a campsite, the area may grow, but this can cause harm to the environment in the area, so we encourage hikers to avoid enlarging existing campsites.

Since images take up extra space on your phone, we provide them as an optional download rather than an automatic one. (A few of our apps, such as the Ice Age Trail and Pacific Northwest Trail, do not currently have waypoint photos.)  To download photos, follow the instructions below.

For iOS devices:
  1. Navigate to the main screen and tap the menu button in the bottom right corner.
  2. Tap Settings.
  3. Tap Manage downloads
  4. Tap the download button next to Waypoint Photos. This may take some time, but will still continue to download if you navigate away from the screen.

You can remove your downloaded photos at any time by completing these same steps.

For the Android Guthook v8.0+ apps:
  1. Navigate to the main map screen (with a trail loaded).
  2. Tap the menu button in the top left corner.
  3. Tap Download manager
  4. Tap Waypoint photos. This may take some time depending on the number of photos.

You can remove your downloaded photos at any time by completing these same steps and tapping the trash icon next to “Waypoint photos.”

For Android legacy apps:
  1. Navigate to the main map screen (with a trail loaded).
  2. Tap the circular menu button in the bottom left corner.
  3. Tap Maps & Photos.
  4. Tap Manage Photos.
  5. Tap Start Download. This may take some time depending on the number of photos.

You can remove your downloaded photos at any time by completing these same steps.

If you believe that information for a waypoint is out of date, please email us at support@atlasguides.com and include “Waypoint Update: [name of trail, name of waypoint]” in your subject line.

If you believe that the photo for a waypoint is incorrect or out of date (or if there is no photo), you can send an updated photo by emailing it to support@atlasguides.com and include “Waypoint Update: [name of trail, name of waypoint]” in your subject line.

We monitor and remove inappropriate comments, but we may miss a few. Feel free to report any abuses of our comment policy. You can fill email us at support@atlasguides.com. Please include “Offensive Comment Report” in your subject line, and make sure to tell us the name of the trail and waypoint in the body of your message.

Read our Comment Policy

You can update comments manually in the app.

FOR IOS DEVICES:
  1. Navigate to the main screen and tap the menu button in the bottom right corner.
  2. Tap Settings
  3. Tap Manage downloads
  4. Tap Comment updates and tap OK
FOR THE ANDROID GUTHOOK V8.0+ APPS:
  1. Navigate to the main map screen (with a trail loaded)
  2. Tap the menu button in the top left corner
  3. Tap Download manager
  4. Tap “Force reload data” at the bottom

The file size for our guides can be as small as 200KB or as large as 8MB, depending on the length of the trail and which offline maps and photos you choose to download.

Social Check-in Feature


A built-in way to keep in touch with family and friends back home or to follow the progress of your trail family while hiking.

The Social Check-in feature allows you to post updates and follow other hikers. Your friends and family can use it to stay updated on your hike, even if they don’t own a trail guide.

To send a check-in from iOS or Android:

(Check-ins will only send to your followers when your phone is connected to WiFi or has cell service. Your phone cannot be in airplane mode to send a check-in. Check-ins are stored on your phone until you are in cell phone reception/WiFi range and can not be used to contact Emergency Services.)

  1. Navigate to the map screen and tap the tools button (top right for iOS, bottom right for Android).
  2. Choose the “Send a Check-in” (iOS) or “Create a location check-in” (Android) option.
  3. Add a message (optional).
  4. Tap Send.
  5. Your followers will receive your Check-in whenever your phone has cell service or is connected to WiFi.
Read detailed instructions

If you’re following a hiker and choose not to purchase the full trail guide for their trail, you will be able to see any location and check-in that they share, no matter where it is, but you will only be able to see the line of the trail and the waypoints for the demo section or any sections you have purchased.

We respect your privacy, so all of our social features are completely optional. You do not need to share your location with anyone if you don’t want to. Simply set your user profile to private, and no other people will be able to find you in a search.

In order to be searchable, accounts must be set to public. You can do this by visiting the settings page of your profile. Tap the public profile toggle. It will turn teal when it is on, meaning your profile is public and can be seen by other hikers.

Our check-in feature is NOT SENT until you are in cell phone reception/WiFi range and CANNOT be used to contact Emergency Services.

CHECK-INS WILL ONLY SEND TO YOUR FOLLOWERS WHEN YOUR PHONE IS CONNECTED TO WIFI OR HAS CELL SERVICE. YOUR PHONE CANNOT BE IN AIRPLANE MODE TO SEND A CHECK-IN. CHECK-INS ARE STORED ON YOUR PHONE UNTIL YOU ARE IN CELL PHONE RECEPTION/WIFI RANGE AND CAN NOT BE USED TO CONTACT EMERGENCY SERVICES.”

Town Guide


Looking for more information on our town guides and how we offer hikers information about town services? Look no further!

Thanks for your interest in being in our Town Guide! Please contact us by emailing us at support@atlasguides.com and we will send you a form for all of the relevant information. Please include “Town Guide New Business: [name of town, state]” in your subject line.

We continually improve our town guides, and are adding more locations every day. If you feel we are missing a critical location or that our information is out of date, please email us at support@atlasguides.com and include “Town Guide Update: [name of town, State]” in your subject line.

If you believe we are missing a critical location or that our information is out of date, please email us at support@atlasguides.com and include “Town Guide Update: [name of town, State]” in your subject line.

Unless the comment violates our comment policy, we do not remove negative reviews of businesses. If you would like, you may respond by commenting via the app. Please follow our comment policy when responding.

Read our Comment Policy

iOS App


Need help using the app? Have an iPhone or iPad? We can help!

These instructions apply to Guthook Guides app v9.0+. Update your app to the latest version HERE.

Loading and Purchasing Maps
  1.  Download and open the “Guthook Guides” consolidated app: https://apps.apple.com/us/app/guthook-guides-hike-offline/id605447532
  2.  When the list of trails appears, tap the Tools icon in the top right corner (wrench and screwdriver in the shape of an X)
  3. Choose the “Restore Past Purchases” option
  4. It will connect to your App Store account and restore your purchases
This should cause your previously purchased guide sections to have an “Open” button instead of a “Purchase” button.

If the trail sections still show a “Purchase” button, or you get an error, please email us at support@atlasguides.com with the exact wording of any error message. Also, please send us proof of your original app purchase.

How to restore old iPhone purchases in the new app
  1. Navigate to the main map page and tap the Menu in the bottom right corner.
  2. Tap Select. This should show a list of trail sections.

If the trail sections you purchased show a “Load” button, press that button to open that trail section. If it still shows a “Purchase” button, press the Tools button at the top of the screen. Then choose “Restore Past Purchases”. This will ask you to log into your App Store account (this is your iTunes account – not the account you created in this app) to re-access all purchases you’ve previously made. Any previous purchases should change from “Purchase” to “Load” once the network connection is made.

If the trail sections still show a “Purchase” button, or you get an error, please email us at support@atlasguides.com with the exact wording of any error message. We will get back to you with further instructions.

If you do not see the trail you are looking for, tap the back button in the top left corner and find the trail you need from the main list.

You probably have restrictions enabled on your device. To fix this, do the following:

     1.  Settings App
     2. Screen Time
     3. Content & Privacy Restrictions
     4. iTunes & App Store Purchases
     5. In-App Purchases

If you still have trouble making the purchase, please email us at support@atlasguides.com and attach a screen shot of the error message that you see when trying to purchase the trail section. You can take a screenshot by pressing on the power button and the front button at the same time.

All of the purchases in our apps are lifetime purchases, so if you make the purchase now, you will get all future updates to the app and to the trail info for free, without any extra action on your part.

We process your purchases through Apple’s App Store and through Google’s Play Store. Since these stores do not communicate with each other, you won’t see your purchases on the opposite platform. Not to worry, though! Contact us via email at support@atlasguides.com and we will provide you with instructions to restore your purchases.

  1. Navigate to the main map page and tap the Menu in the bottom right corner.
  2. Tap Choose a Trail. This should show a list of trail sections with a “Purchase” button next to them.
  3. Tap the purchase button and complete the steps.

If you want to see sections for a different trail, tap the back button in the top left corner and find the trail you need from the main list.

You can also make in-app purchases directly from the App Store. Simply search for the trail you want, and look for the in-app purchase that corresponds to our app.

  1. Navigate to the main map page and tap the Menu in the bottom right corner.
  2. Tap Choose a Trail. This should show a list of trail sections. Those you have purchased will show a “Load” button next to them.
  3. Tap the Load button next to the trail section you want to load.

If you want to see sections for a different trail, tap the back button in the top left corner and find the trail you need from the main list.

Guthook Account Trouble

You must login using your username and not your email address. Characters are case-sensitive, so please double-check that you have entered your username and password correctly.

If you still can’t get into your account with your username spelled correctly, or if you can’t remember your username, press the “Forgot Password” button on the Log In page. Enter your email address here, and you will receive an email with a password reset link (remember to check your Spam folder!). The subject line of the email will include your username, so if the problem is that you entered your username incorrectly, you can skip the password reset link and go straight back to logging into your account with the correct username.

If you enter your email address in the Forgot Password step, but the app tells you there is no account associated with that email address, it’s likely you never created an account in the app. The account you used to make your in-app purchase is your Apple ID, which has nothing to do with the account that you create within our app. The account you create in our app is used to manage content that you create in the app, such as waypoint comments, custom routes, and recorded tracks. So if you get the message saying that your email address doesn’t have an account associated with it, press the Sign Up button at the bottom of the Log In page, and you can create a new account.

If none of these options work, please contact us via email at support@atlasguides.com.

If the app is telling you that your email address is already taken, it’s likely that you already set up an account and are trying to log in from the “Sign Up” page rather than the “Log In” page. Please go into the Menu, then Account and choose “Sign In/Create Account”. This will bring you to the Log In page. Enter your username here (it is case sensitive!) and password (also case sensitive) and hit the Log In button. Do not press the Sign Up button, as this will bring you to the page for creating a new account.

If you’ve forgotten your password, you can press the “Forgot Password?” button below Log In, and an email will be sent to you with a link to change the password. Make sure to check your spam folders for the reset email.

Background Maps

To download background maps for offline viewing:

  1. Navigate to the main map page and tap the Menu in the bottom right corner.
  2. Tap File Manager.
  3. Select the desired background map or maps and toggle a download.

You can remove your downloaded maps at any time by repeating these steps.

In order to keep the offline map download size reasonable, we cap the resolution of the offline maps. You can get high-resolution road and satellite maps by turning off the offline maps, although the online maps are only available when you have an internet connection.

You can use the higher resolution online map set while while you have wifi or cell service by following these steps:

  1. Navigate to the main map page and tap the Menu in the bottom right corner.
  2. Tap Settings
  3. Tap Offline maps (under Map Settings)
  4. Select No offline maps.

You can switch back to offline maps at any time by repeating these steps and choosing your offline map.

You have your online background map set to satellite and your offline map set is also set to satellite maps. Since the online satellite maps are much higher resolution, you may quickly see a high-resolution satellite map before the lower-resolution offline satellite map loads. In order to adjust your online and offline settings, follow the steps below:

  1. Navigate to the main map page and tap the Menu in the bottom right corner.
  2. Tap Settings
  3. Tap Offline maps (under Map Settings)
  4. Select No offline maps.

If you selected “No offline maps” and would like to change the style of online map:

  1. Tap out of Offline Maps
  2. Tap Online Map
  3. Choose the type of map
Other iOS FAQ

If you are on the trail: When you have the GPS turned on, distances to waypoints show up as either “x miles ahead” or “x miles behind” based upon the trail distance (as opposed to direct-line or “as the crow flies” distance).

If you are not on the trail: When you have the GPS turned on, distances to waypoints show up as “x miles from you”. Because you are not on the trail, this is a direct-line or “as the crow flies” distance away from your current location.

If you are trying to plan your hiking distance from one point to another while you’re not on trail, the “Draw New Route” option in the main menu is the best way to find the exact distance, and it comes with the added benefit of taking into account all the distance of side trails that you might need to go down.

Our iOS and Android apps do differ slightly in their appearance. However, the majority of their features remain the same, and they access the same trail guide data.

Android App


Need help using the app? Have an Android device? We can help!

These instructions apply to Guthook v8.0+ apps. Update your app to the latest version HERE.

Loading and Purchasing Maps

*Do NOT delete the old, individual legacy app from your phone before following these directions.

  1. Confirm that you have a Guthook Guides account in your old app and that you are logged in. If you do not, please create an account.
  2. Download the new “Guthook Guides: Hike Offline” consolidated app from the Play Store: https://play.google.com/store/apps/details?id=com.atlasguides.guthook
  3. Log into your account in the consolidated Guthook Guides: Hike Offline app.
  4. Your purchased trails should be marked as available to open.

If the app still says you need to purchase the trail, please email us at support@atlasguides.com with your Guthook Guides username and the email that you use for Google Play purchases through the Google Play Store.

  1. Open the Menu in the upper left side of the screen
  2. Select “Change trail”
  3. Scroll through options, search for a trail, or apply filters to find a trail. You may also select the “map” icon in the upper right corner to see trails on a map
  4. Select the trail you are interested in purchasing. You may purchase from this page by tapping on the price button, or you may explore more purchase options such as bundles or sections.
  5. Once your payment method is set through the Google Play Store, select Buy and your purchase will immediately be downloadable and ready to use.

All of the purchases in our apps are lifetime purchases, so if you make the purchase now, you will get all future updates to the app and to the trail info for free, without any extra action on your part.

We process your purchases through Google’s Play Store and through Apple’s App Store. Since these stores do not communicate with each other, you won’t see your purchases on the opposite platform. That being said, if you had a Guthook Guides account on your original phone, you should be able to log into that on your new phone and access your purchases. If that does not work, please contact us at support@atlasguides.com and we would be happy to help restore your purchases! 

  1. Open the Menu (three bars in the upper left of the screen)
  2. Select “Change trail”
  3. If you see the trail that you would like to open in the list, select that row and the trail will open on the map. If you’d like to change sections, select the full trail and then “View Sections” to make your selection

The Android app uses the most efficient method to obtain your current location using “Location Services.” If you have mobile service or a Wi-Fi connection, the app will likely use those resources to determine your location. If you are in airplane mode or do not have any internet connection, the app will use the device’s built-in GPS to determine your location. If your device does not have a built-in GPS (many tablets do not have it), the app will not provide location information when you are in airplane mode or do not have an internet connection.

You may toggle Location Services on and off from the app by pressing the round button in the bottom right corner of the Map or Elevation view. We recommend turning Location Services off when you are not using the app to save battery life.

If you do not the option to turn Location Services on and off within the app, there are a few reasons why:

A. Your Location Services are not enabled. Open your device’s settings (not the app settings) and search for Location services. Wording varies depending upon your device model and version of Android, but there will be a toggle at the top to turn Location on and off for the entire device. Make sure that Location is toggled on.

–or–

B. You did not select “Allow” when you installed the app and it asked you if the app could use your location. In that case, try this:

1. Open your device settings (not the app’s settings)

2. Search for App Permissions. Depending on your device model and version of Android you will be able to choose a list of your installed applications or choose a list of the type of permissions.

If it is a list of installed applications, find our app app in the list and select it, then find the Location permission and switch it on.

If it is a list of permissions, find the Location permission and select it, then find our app in the list and switch the permission on.

  1. Confirm that you are using the latest version of the Guthook Guides: Hike Offline app: https://play.google.com/store/apps/details?id=com.atlasguides.guthook
  2. Open the Menu (three bars in the upper left of the screen)
  3. Select “My user profile”
  4. Confirm you are logged in, if you are not: log in or create an account

If the app still says you need to purchase the trail, please email us at support@atlasguides.com with your Guthook Guides username and the email that you use for Google Play purchases and we’d be happy to restore your purchases for you!

Guthook Account Trouble

You must login using your username and not your email address. Characters are case-sensitive, so please double-check that you have entered your username and password correctly.

If you still can’t get into your account with your username spelled correctly, or if you can’t remember your username, press the “Forgot Password” button on the Log In page. Enter your email address here, and you will receive an email with a password reset link (remember to check your Spam folder!). The subject line of the email will include your username, so if the problem is that you entered your username incorrectly, you can skip the password reset link and go straight back to logging into your account with the correct username.

If you enter your email address in the Forgot Password step, but the app tells you there is no account associated with that email address, it’s likely you never created an account in the app. The account you used to make your in-app purchase is your Apple ID if you are on an iPhone or an iPad, or your Play Store account if you are on an Android. These account have nothing to do with the account that you create within our app. The account you create in our app is used to manage content that you create in the app, such as waypoint comments, custom routes, and recorded tracks. So if you get the message saying that your email address doesn’t have an account associated with it, press the Sign Up button at the bottom of the Log In page, and you can create a new account.

How to log in or create an account

If the app is telling you that your email address is already taken, it’s likely that you already set up an account and are trying to log in from the “new account” page rather than the “Log In” page. Please go into the Menu, then Account and choose “Sign In/Create Account”. This will bring you to the Log In page. Enter your username here (it is case sensitive!) and password (also case sensitive) and hit the Log In button. Do not press the Sign Up button, as this will bring you to the page for creating a new account.

If you’ve forgotten your password, you can press the “Forgot Password?” button below Log In, and an email will be sent to you with a link to change the password. Make sure to check your spam folders for the reset email.

  1. Confirm that you are using the latest version of the Guthook Guides: Hike Offline app: https://play.google.com/store/apps/details?id=com.atlasguides.guthook
  2. Sign into your account and navigate to the store view. (Three horizontal lines located at the top left of the screen and then pressing Choose a Trail or Change Trail)
  3. Swipe down from the top of the store view with a one finger gesture to trigger a restore purchase update.
  4. If your purchases do not populate under “My Purchases” log out and back in.

If the app still says you need to purchase the trail, please email us at support@atlasguides.com with your Guthook Guides username and the email that you use for Google Play purchases and we’d be happy to restore your purchases for you!

Background Maps

To download maps go to menu, select Download manager, then select the map set that you would like to download. You can go back to the map while the download happens in the background.

How to download photos and maps
How to change your map type

In order to keep the offline map download size reasonable, we cap the resolution of the offline maps. You can get high-resolution road and satellite maps by turning off the offline maps, although the online maps are only available when you have an internet connection.

Other Android FAQ

Our iOS and Android apps do differ slightly in their appearance. However, the majority of their features remain the same, and they access the same trail guide data.

About Atlas Guides


Want to know more about our company?

If you’d like to know more general information about our company and the partnerships we have, visit our About Us page.

Unfortunately we cannot share our files since we are restricted from further distribution under licensing agreements.

Though we sometimes work with independent hikers to collect trail data, we prefer to work with trail organizations so that we can keep the data in our apps as up-to-date as possible for our users. If there’s a particular trail that you would like to see a guide for, feel free to contact us by email at support@atlasguides.com.

Guthook is the trail name of one of our co-founders, Ryan Linn. Learn about our team by visiting the About Us page!

Learn about our team

All of the purchases in our apps are lifetime purchases, so if you make the purchase now, you’ll get all future updates to the app and to the trail info for free, without any extra action on your part.

Future Features


Curious to know what we've got cooking? Take a look!

You can read more about what we’re currently working on by following our blog.

Not yet, but we’re working on it!

We have just released a new set of Social features for iOS and Android. You can now send updates to your friends and family at home! Learn more here.

Yes, please! Almost all of our feature updates come from customer requests. Email us with your idea at support@atlasguides.com.

Waypoint Icons

YouTube

App Tutorial Videos

We have a series of app tutorial videos for both iPhone and Android.

Watch our tutorial videos
Guthook Guides YouTube
YouTube

App Tutorial Videos

We have a series of app tutorial videos for both iPhone and Android.

Watch our app tutorial videos

Need more help?

Let us know what your question is and we'll do our best to answer it.


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