Help & Frequently Asked Questions

1. Do NOT delete the old, individual legacy app from your phone before following these directions.​
   1. Confirm that you have a FarOut account in your old app and that you are logged in. If you do not, please create an account.
   2. Download the new FarOut (Formerly Guthook) consolidated app from the Play Store: https://play.google.com/store/apps/details?id=com.atlasguides.guthook
   3. Log into your account in the consolidated FarOut (Formerly Guthook) app.
   4. Your purchased trails should be marked as available to open.

   If the app still says you need to purchase the trail, please email us at support@faroutguides.com with your FarOut username and the email that you use for Google Play purchases through the Google Play Store.

1. Open the Menu in the upper left side of the screen
2. Select “Change trail”
3. Scroll through options, search for a trail, or apply filters to find a trail. You may also select the “map” icon in the upper right corner to see trails on a map
4. Select the trail you are interested in purchasing. You may purchase from this page by tapping on the price button, or you may explore more purchase options such as bundles or sections.
5. Once your payment method is set through the Google Play Store, select Buy and your purchase will immediately be downloadable and ready to use.

All of the purchases in our apps are lifetime purchases, so if you make the purchase now, you will get all future updates to the app and to the trail info for free, without any extra action on your part.

We process your purchases through Google’s Play Store and through Apple’s App Store. Since these stores do not communicate with each other, you won’t see your purchases on the opposite platform. That being said, if you had a FarOut (Formerly Guthook) account on your original phone, you should be able to log into that on your new phone and access your purchases. If that does not work, please contact us via email at support@faroutguides.com and we will provide you with instructions to restore your purchases.

1. Open the Menu (three bars in the upper left of the screen)
2. Select “Change trail”
3. If you see the trail that you would like to open in the list, select that row and the trail will open on the map. If you’d like to change sections, select the full trail and then “View Sections” to make your selection

The Android app uses the most efficient method to obtain your current location using “Location Services.” If you have mobile service or a Wi-Fi connection, the app will likely use those resources to determine your location. If you are in airplane mode or do not have any internet connection, the app will use the device’s built-in GPS to determine your location. If your device does not have a built-in GPS (many tablets do not have it), the app will not provide location information when you are in airplane mode or do not have an internet connection.

You may toggle Location Services on and off from the app by pressing the round button in the bottom right corner of the Map or Elevation view. We recommend turning Location Services off when you are not using the app to save battery life.

If you do not the option to turn Location Services on and off within the app, there are a few reasons why:

A. Your Location Services are not enabled. Open your device’s settings (not the app settings) and search for Location services. Wording varies depending upon your device model and version of Android, but there will be a toggle at the top to turn Location on and off for the entire device. Make sure that Location is toggled on.

–or–

B. You did not select “Allow” when you installed the app and it asked you if the app could use your location. In that case, try this:

1. Open your device settings (not the app’s settings)

2. Search for App Permissions. Depending on your device model and version of Android you will be able to choose a list of your installed applications or choose a list of the type of permissions.

If it is a list of installed applications, find our app app in the list and select it, then find the Location permission and switch it on.

If it is a list of permissions, find the Location permission and select it, then find our app in the list and switch the permission on.

1. Confirm that you are using the latest version of the FarOut (Formerly Guthook) app: https://play.google.com/store/apps/details?id=com.atlasguides.guthook
2. Open the Menu (three bars in the upper left of the screen)
3. Select “My user profile”
4. Confirm you are logged in, if you are not: log in or create an account

If the app still says you need to purchase the trail, please email us at support@faroutguides.com with your FarOut (Formerly Guthook) username and the email that you use for Google Play purchases and we’d be happy to restore your purchases for you!

You must login using your username and not your email address. Characters are case-sensitive, so please double-check that you have entered your username and password correctly.

If you still can’t get into your account with your username spelled correctly, or if you can’t remember your username, press the “Forgot Password” button on the Log In page. Enter your email address here, and you will receive an email with a password reset link (remember to check your Spam folder!). The subject line of the email will include your username, so if the problem is that you entered your username incorrectly, you can skip the password reset link and go straight back to logging into your account with the correct username.

If you enter your email address in the Forgot Password step, but the app tells you there is no account associated with that email address, it’s likely you never created an account in the app. The account you used to make your in-app purchase is your Apple ID if you are on an iPhone or an iPad, or your Play Store account if you are on an Android. These account have nothing to do with the account that you create within our app. The account you create in our app is used to manage content that you create in the app, such as waypoint comments, custom routes, and recorded tracks. So if you get the message saying that your email address doesn’t have an account associated with it, press the Sign Up button at the bottom of the Log In page, and you can create a new account.

If the app is telling you that your email address is already taken, it’s likely that you already set up an account and are trying to log in from the “new account” page rather than the “Log In” page. Please go into the Menu, then Account and choose “Sign In/Create Account”. This will bring you to the Log In page. Enter your username here (it is case sensitive!) and password (also case sensitive) and hit the Log In button. Do not press the Sign Up button, as this will bring you to the page for creating a new account.

If you’ve forgotten your password, you can press the “Forgot Password?” button below Log In, and an email will be sent to you with a link to change the password. Make sure to check your spam folders for the reset email.

Yes, if you have created an account in your FarOut app then all of your custom notes, waypoints, and routes will be connected to that account. If you log in to a different device (different phone, iPad, etc.), you will be able to access them.

To download maps go to menu, select Download manager, then select the map set that you would like to download. You can go back to the map while the download happens in the background.

In order to keep the offline map download size reasonable, we cap the resolution of the offline maps. You can get high-resolution road and satellite maps by turning off the offline maps, although the online maps are only available when you have an internet connection.

All legacy apps will be removed at the start of 2022 – this includes all individual Android guides, Bikepacking, and Cyclewayz. You will need to update your FarOut app to access your purchases and all future updates.

If you are using an individual-trail legacy app, the deadline to switch to FarOut is Jan 1, 2022. If you choose not to update your Guthook Guides App, we are unable to provide bug fixes and updates. Updating to the FarOut App (by updating your Guthook App) will be the only way to access your purchases and App functionality moving forward.

Yes, a purchase made on any platform will be accessible on any other platform. If it is not, contacts us at support@faroutguides.com and provide your username & time of purchase.

The FarOut App is the same as the Guthook App, it is just an update. Updating your app will not change any functionality, but will allow you access the newest features ( such as quick filters & comment voting). Moving forward, you will not receive the most up-to-date functionality unless you update your app.

Our iOS and Android apps do differ slightly in their appearance. However, the majority of their features remain the same, and they access the same trail guide data.

First, please select the “Account” tab in your mobile app and confirm that you are logged into an account. If you are not, please create one and then use that to log in on your computer.

If you are logged in on your phone, please check things like spaces, case sensitivity, and special characters, as these are users most common issues.

If you are still having trouble, please shoot us an email at support@faroutguides.com.

No, this device limit only applies to mobile devices.

The elevation profile is not currently available on desktop computers, but is available in the FarOut App. We are working on adding the elevation profile to the Web App as soon as possible.

Yes, a purchase made on any platform will be accessible on any other platform. If it is not, contacts us at support@faroutguides.com and provide your username & time of purchase.

In addition to helping long-distance hikers, we are advocates of Leave No Trace principles. Our goal is to help conservation and maintenance organizations by only listing legal campsites. Some guides, such as the Tahoe Rim Trail and Colorado Trail guides, list official campgrounds plus point out no-camping areas and assume that you can camp anywhere else using Leave No Trace principles.  If you see an illegal campsite listed in our app, please let us know by emailing us at support@faroutguides.com.

As hikers fit more tents into a campsite, the area may grow, but this can cause harm to the environment in the area, so we encourage hikers to avoid enlarging existing campsites.

FOR IOS DEVICES:

1. Navigate to the main screen and tap the menu button in the bottom right corner.
2. Tap Settings.
3. Tap Manage downloads
4. Tap the download button next to Waypoint Photos. This may take some time, but will still continue to download if you navigate away from the screen.

You can remove your downloaded photos at any time by completing these same steps.

FOR THE ANDROID FarOut (Formerly Guthook) V8.0+ APPS:

1. Navigate to the main map screen (with a trail loaded).
2. Tap the menu button in the top left corner.
3. Tap Download manager
4. Tap Waypoint photos. This may take some time depending on the number of photos.

You can remove your downloaded photos at any time by completing these same steps and tapping the trash icon next to “Waypoint photos.”

If you believe that information for a waypoint is out of date, please email us at support@faroutguides.com and include “Waypoint Update: [name of trail, name of waypoint]” in your subject line.

If you believe that the photo for a waypoint is incorrect or out of date (or if there is no photo), you can send an updated photo by emailing it to support@faroutguides.com and include “Waypoint Update: [name of trail, name of waypoint]” in your subject line.

We monitor and remove inappropriate comments, but we may miss a few. Feel free to report any abuses of our comment policy. You can fill email us at support@faroutguides.com. Please include “Offensive Comment Report” in your subject line, and make sure to tell us the name of the trail and waypoint in the body of your message.

You can update comments manually in the app.

FOR IOS DEVICES:

1. Navigate to the main screen and tap the menu button in the bottom right corner.
2. Tap Settings
3. Tap Manage downloads
4. Tap Comment updates and tap OK

FOR THE ANDROID FarOut (Formerly Guthook) V8.0+ APPS:

1. Navigate to the main map screen (with a trail loaded)

2. Tap the menu button in the top left corner

3. Tap Download manager

4. Tap “Force reload data” at the bottom

The file size for our guides can be as small as 200KB or as large as 8MB, depending on the length of the trail and which offline maps and photos you choose to download.

The Social Check-in feature allows you to post updates and follow other hikers. Your friends and family can use it to stay updated on your hike, even if they don’t own a trail guide.

To send a check-in from iOS or Android:

(Check-ins will only send to your followers when your phone is connected to WiFi or has cell service. Your phone cannot be in airplane mode to send a check-in. Check-ins are stored on your phone until you are in cell phone reception/WiFi range and can not be used to contact Emergency Services.)

1. Navigate to the map screen and tap the tools button (top right for iOS, bottom right for Android).
2. Choose the “Send a Check-in” (iOS) or “Create a location check-in” (Android) option.
3. Add a message (optional).
4. Tap Send.
5. Your followers will receive your Check-in whenever your phone has cell service or is connected to WiFi.

If you’re following a hiker and choose not to purchase the full trail guide for their trail, you will be able to see any location and check-in that they share, no matter where it is, but you will only be able to see the line of the trail and the waypoints for the demo section or any sections you have purchased.

We respect your privacy, so all of our social features are completely optional. You do not need to share your location with anyone if you don’t want to. Simply set your user profile to private, and no other people will be able to find you in a search.

In order to be searchable, accounts must be set to public. You can do this by visiting the settings page of your profile. Tap the public profile toggle. It will turn teal when it is on, meaning your profile is public and can be seen by other hikers.

Our check-in feature is NOT SENT until you are in cell phone reception/WiFi range and CANNOT be used to contact Emergency Services.

CHECK-INS WILL ONLY SEND TO YOUR FOLLOWERS WHEN YOUR PHONE IS CONNECTED TO WIFI OR HAS CELL SERVICE. YOUR PHONE CANNOT BE IN AIRPLANE MODE TO SEND A CHECK-IN. CHECK-INS ARE STORED ON YOUR PHONE UNTIL YOU ARE IN CELL PHONE RECEPTION/WIFI RANGE AND CAN NOT BE USED TO CONTACT EMERGENCY SERVICES.

Thanks for your interest in being in our Town Guide! Please contact us by emailing us at support@faroutguides.com and we will send you a form for all of the relevant information. Please include “Town Guide New Business: [name of town, state]” in your subject line.

We continually improve our town guides, and are adding more locations every day. If you feel we are missing a critical location or that our information is out of date, please email us at support@faroutguides.com and include “Town Guide Update: [name of town, State]” in your subject line.

If you believe we are missing a critical location or that our information is out of date, please email us at support@faroutguides.com and include “Town Guide Update: [name of town, State]” in your subject line.

Unless the comment violates our comment policy, we do not remove negative reviews of businesses. If you would like, you may respond by commenting via the app. Please follow our comment policy when responding.

Read our comments policy.

Let us know what you want! Email us at support@faroutguides.com.

Unfortunately we cannot share our files since we are restricted from further distribution under licensing agreements.

Though we sometimes work with independent hikers to collect trail data, we prefer to work with trail organizations so that we can keep the data in our apps as up-to-date as possible for our users. If there’s a particular trail that you would like to see a guide for, feel free to contact us by email at support@faroutguides.com.

All of the purchases in our apps are lifetime purchases, so if you make the purchase now, you’ll get all future updates to the app and to the trail info for free, without any extra action on your part.

Yes, please! Almost all of our feature updates come from customer requests. Email us with your idea at support@faroutguides.com.